Suffolk PCT - health needs assessment
Client challenge
The National Health Service (NHS) in Suffolk had a vision for high quality services that were efficient, effective and that strove continuously for excellence for individuals and their communities. To fulfil this vision, Suffolk Pimary Care Trust needed to understand specifically what the health needs were of the minority population of the area.
What did we do?
Article 13 was commissioned to assist with gaining insight into how primary care services can be best developed to meet the needs of diverse communities. We also identified further areas for subsequent exploration by the PCT. After an initial literature review, and following emerging practice, Article 13 gathered a core group of key informants to discuss the early results that emerged at the end of the data gathering phase. The next stage included developing a series of case studies which resulted in a snapshot of experiences and statistics.
The project required using Article 13’s wide range of expertise and experience, and meant we were able to employ robust appraisal techniques, whilst at the same time recognising the importance of gaining in-depth qualitative data and insight. This required an informed stakeholder approach, as well as strong community involvement, calling on Article 13’s extensive engagement and facilitation experience. The project focused around providing findings, implications and recommendations to four audiences: the PCT, the practice, the Bangladeshi community (in ‘dialogue’ with the PCT and the practice) and the Local Service Provider (LSP) and broader partnerships.
Innovation PLUS
Article 13 provided to the PCT a forum for initiating and building on engagement with key stakeholders as well as a tool for discussion with each of the audiences. A practical action plan was included with the recommendations. The participative review of the early stage results with stakeholders proved invaluable in identifying any gaps or omissions for subsequent action.
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